Help Center



How do I track my delivery?

What countries do you deliver to?

What are my delivery options?

What time can I expect my delivery?

Can you deliver to addresses other than my billing address?

I've received the wrong item, what should I do?


Can I amend my order?

When will my order be dispatched?

Can I change my delivery address?

I've seen a product but it's not in stock anymore?

Why was I able to place an order for an out of stock item?

Can I cancel my order?

Do you have any promotional codes/discounts?

How do I use a discount code?

Why won’t my discount code work?

What methods of payments do you accept?

Is my payment information safe with PLNK?


How do I care for leather shoes?

What products should I use?

What if my shoes get wet?


What is your return/exchange policy?

Can I exchange an item?

How do I return shoes?

How long until my return is processed?

Not yet received refund?


How do I create an account?

How do I reset my password?

How do I subscribe to the newsletter?


How do I get in touch?

Any career openings?

I’m a fashion blogger/ influencer and would love to collaborate with PLNK.

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