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Help Center



How do I track my delivery?

What countries do you deliver to?

What are my delivery options?

What time can I expect my delivery?

Can you deliver to addresses other than my billing address?

I've received the wrong item, what should I do?


Can I amend my order?

When will my order be dispatched?

Can I change my delivery address?

I've seen a product but it's not in stock anymore?

Why was I able to place an order for an out of stock item?

Can I cancel my order?

Do you have any promotional codes/discounts?

How do I use a discount code?

Why won’t my discount code work?

What methods of payments do you accept?

Why is there no cash on delivery option?

Is my payment information safe with PLNK?


How do I care for leather shoes?

What products should I use?

What if my shoes get wet?


What is your return/exchange policy?

Can I exchange an item?

How do I return shoes?

How long until my return is processed?

Not yet received refund?


How do I create an account?

How do I reset my password?

How do I subscribe to the newsletter?


How do I get in touch?

Any career openings?

I’m a fashion blogger/ influencer and would love to collaborate with PLNK.