Shoes are delivered within 7 days of placing an order. Deliveries can be made anytime between 7 am and 9 pm. Your best bet is to track it with your link. If you’re not home, our courier partner will leave it with anybody who is. If nobody is home, well then, they’d come back the next working day (sorry for sounding like your bank).
Yes, we can. Home, office, your favourite treetop - whatever you like. Just add your delivery address at the end of the checkout process. Once your order has been processed and you’ve received your order confirmation email, we’re unable to make any changes to delivery details.
Yikes! That sucks, and we’re sorry! Just return the item to us by mail and we’ll send you back your right order (courier on us both ways). If your product is not in stock, we’ll process a refund and send you a profuse apology.
Yes, you can. Please drop us a mail on email@example.com with the details. Unfortunately once your order has been dispatched we are unable to amend or cancel your order. If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ.
Orders are dispatched within 24 hours. Please remember though we’re still a startup and are working hard to master the inventory - sales cycle -- and sometimes we may run out of shoes that you ordered. In these rare cases, we’ll process a refund or give you the choice to order a model that’s in stock.
We understand how frustrating this must be. As we're in the business of fashion occasionally this can happen if an item is really popular and selling fast.
These cases are rare, but if an item in your order sells out, we'll contact you as soon as possible to confirm the cancellation of your order. If you order contains additional items, we'll dispatch the rest of your order and refund the out of stock item.
Yes, as long as they’re in a condition as good as new. If you wore ‘em to your distant cousin’s wedding and spilt tikka masala on them - we’ll have to turn down your return :( Normal shipping charges will apply.
Ok look - we’re trying really hard to not do discounts. But we’re also aware that we’re a shady internet brand and so we may offer up a limited scope/time discount every now and then. We don’t send promotion emails (read spam) - so your best bet is to follow us on Instagram (@plnkstore) to hear about offers.
Your code: Have you entered the code correctly? Our codes are case sensitive (we’re obviously making it hard for you to buy a dollar at 80 cents), try copying and pasting the code into the Promo Code box just before checkout. If nothing works, take a look at the expiry date on the offer and the eligible items (may apply on certain shoes only).
Leather uppers require regular treatment with a good quality wax cream, in order to protect the leather and provide a high shine finish. We suggest a clear/neutral wax or cream for coloured shoes. This will avoid altering the colour and finish of the shoes. For black shoes, it's fine to use a black wax or cream. The shoes should be completely dry before application of any product.
Leather soles cannot get wet in rains. Please dry them before re-using them or they will crack.
PLNK recommends the use of Saphir shoe care products on its shoes and offers a range of these on our website, but there are other reputable suppliers. Please ensure you select the correct care product specifically for the leather.
Never wear your new shoes in the rain. If your shoes do get wet, put shoe trees in them or yesterday's newspaper. Let them dry naturally at room temperature for at least 48 hours before wearing them again. Do not dry using any heat source such as a hair dryer.
Tl;dr - If you ordered shoes that don’t fit you or one that you didn’t like - we’ll be nice and let you exchange or cancel them as long as you didn’t wear them.Please note that you will be responsible for return shipping charges.Please click on this link to see the longer, more boring version - https://plnkstore.com/policies/refund-policy
Items must be returned in their original packaging and be unworn to receive a refund. This includes any free products offered with your order.
PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST DEDUCTED FROM YOUR REFUND.
TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK.
NO IDEA WHY THIS IS IN CAPS. SORRY.
Please note all returns are processed as quickly as possible but please allow 14 working days for your return/exchange to be processed.Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.
Please note all returns are processed as quickly as possible but please allow us an outer timeline of 14 working days for your return to be processed. Once your request has been processed your refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.
You’ll need an account to shop with PLNK so let’s hook up.
Creating an account means you can place orders without having to fill in your details every time you shop. You can create an account or start shopping now and set up your account when you checkout instead.
We don’t have a newsletter. We send emails that are ramblings at best about us, our deepest fears andanxieties andoccasionally some relevant ones around new product launches. If you really wanna hear from us, sign up here.
We’re all over the place. Find us on Facebook, Instagram, or just hit the “chat” icon on the bottom right corner of our website. If you’re feeling lonely and don’t want to buy shoes, that’s fine too. Come say hello!
LOL. You really wanna come work with two guys who hang out at Starbucks and ship shoes on weekends? If so, you really have an appetite for self-harm and are the perfect startup employee. Check out some cool startup jobs onAngelist.